EMERGENCY INFORMATION FDOT Emergency Travel Alert: For information on the current situation, please visit the following page - Alerts.

Banner image with photos of people commuting

One of the biggest worries you may have when deciding to travel without your car is what to do in case of an emergency. If you use an alternative transportation option as your primary commute, you may qualify for our Emergency Ride Home (ERH) Program.

Commute Connector’s ERH Program is a backup plan in case you have to arrange transportation home due to specific qualifying events. If one of these situations arises, you can request reimbursement for the expense of your emergency ride home.

To qualify for this program, you must use one of the following alternative modes of transportation to get to work at least two times a week.

Qualifying Alternative Transportation Options
  • Carpooling or vanpooling
  • Riding the bus to work
  • Biking or walking

Once you register with Commute Connector, you will be able to use the ERH reimbursement system up to four times a year, and up to $150 for each qualifying emergency.

Qualifying Emergency Events*
  • Carpool/vanpool must leave work early
  • Illness
  • Unscheduled overtime

* You must be enrolled in the program before the emergency event occurs. Emergency Ride Home is not to be used for a ride to work, personal or work-related trips or scheduled overtime. Inclement weather (such as a hurricane or tornado) or transit closures are not qualifying events.

Reimbursable Expenses
  • Cost of a taxi (including Lyft or Uber)
  • Cost of a rental car
  • Cost of mileage

Each reimbursement request cannot exceed $150. Each registered commuter is limited to four reimbursements every calendar year. Reimbursement requests are non-transferable.

For full program guidelines, read more about this program. We can also answer your questions if you fill out our contact form or call us at (866) 585-RIDE (7433).